October 21, 2016

Business Terms & Conditions

TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS. THESE DO NOT AFFECT YOUR STATUTORY RIGHTS UNDER INTERNET LAW.

SERVICE OBLIGATION:

Puma Solutions IT Consultancy Limited will use reasonable endeavours to ensure a prompt and continuing service as described in the specification (“the Service”) but will not be liable for any loss of data resulting from delays, non-deliveries, or service interruptions caused by circumstances beyond the direct control of Puma Solutions IT Consultancy Limited , or by errors or omissions of the Customer. Puma Solutions IT Consultancy Limited specifically excludes any condition of warranty as to the accuracy of third party information received through the Service.

Puma Solutions IT Consultancy Limited will not be held liable for indirect, economic or consequential loss whatsoever.

The liability of Puma Solutions IT Consultancy Limited in contract or in connection with the supply of the service shall be limited in respect of any one event or a series of two or more connected events to the value of the domain name(s).

Any estimates made to dates and time of completion of the services, or any element of the services, are only business estimates and in the event that completion is delayed, no liability direct or indirect or otherwise will accrue to the company.

Breach of Terms and Conditions by customers shall lead to termination of Service with no entitlement to refund.

All fees paid are non-refundable and once registered domain names cannot be changed in their name or extension without the costs due in the registration of a new name with the appropriate registry costs.

CONTRACT OF SERVICE:

All charges for domain name renewal and hosting are included in the website package you have purchased with us, and are invoiced on a yearly basis. Standard email accounts are free of charge and included in the package.

The web hosting in year 2 and beyond will be invoiced on a yearly basis. You will be informed via letter 14 days prior to domain expiry, and contacted 1 or 2 days prior to expiry by telephone to confirm renewal.

In the event you wish to cancel any service or product with Puma Solutions IT Consultancy Limited, 14 days notice of cancellation must be received in writing prior to the renewal date of a domain name or any other products.

Puma Solutions IT Consultancy Limited maintain all customer records and payment information on a secure encrypted server. We do not renew domain names or take any payment without your consent.

Puma Solutions IT Consultancy Limited may elect to suspend or terminate the Service immediately on any default of payment by the Customer.

From time to time parts of the Puma Solutions IT Consultancy Limited network may be taken off-line for repair or routine maintenance. Puma Solutions IT Consultancy Limited will endeavor to give as much notice as possible but will not be held liable for any unscheduled downfall in the Network due to extraneous conditions including but not limited to Act of God, inclement weather, act of telephone or Governmental organisations or power failure.

CMS and E-Commerce sites are sold with the expectancy that clients will make changes to these sites themselves. Therefore changes to CMS and E-Commerce sites are chargeable based on duration and complexity of the alterations required.

IMPROPER USE AND LIABILITIES:

The Customer shall acknowledge that he/she will only use the Service for lawful purposes. The Customer shall not use the Service to receive or transmit material which is in violation of any law or regulation, which is obscene, threatening, menacing, offensive, defamatory, in breach of confidence, in breach of any intellectual property (including any trade mark or Copyright). This extends to violations due to any spamming and or bulk email activity for which Puma Solutions IT Consultancy Limited can and will follow up in the Courts of Law.

The Customer shall take reasonable precaution to prevent the reception and transmission of viruses to the Puma Solutions IT Consultancy Limited Network and beyond and shall not attempt any intentional and malicious damage to the Puma Solutions IT Consultancy Limited Network or use the Service to affect other computers.

It is the Customer’s responsibility to keep all user names and passwords secure and not let third parties knowledge or access to them or to store them on any computer in plain text or in a format that is easily accessible.

The Customer will notify Puma Solutions IT Consultancy Limited immediately by telephone or e-mail in any event of a user name or password becoming known to a third party.

The Customer hereby indemnifies Puma Solutions IT Consultancy Limited or its trading concerns against any action taken by a third party resulting from the Customer’s use of the Service.

The Customer shall notify Puma Solutions IT Consultancy Limited of any action taken against them by a third party and will not hold Puma Solutions IT Consultancy Limited liable for any resulting costs.

The Customer shall be responsible and liable for any costs to telephone companies by use of the Service from their point of connection.

The Customer acknowledges that Puma Solutions IT Consultancy Limited cannot exercise control over the content of information passed across the Internet and via the Service.

The Customer agrees to conform to the acceptable policies of connecting to other Networks or computers across the Internet.

SUB-LEASE/RE-SELLING RESTRICTIONS:

The Customer agrees not to re-assign, re-sell, sub-lease or transfer their account in any way, shape or form without the proper procedures being followed as required by the appropriate domain name registry. Contravention shall lead to immediate termination of the Service to the Customer by Puma Solutions IT Consultancy Limited.

SERVICE AGREEMENT:

Any domain transfers should be made in writing via email only and no refunds will be due for domain registrations.

Domain transfer requests – provided all details are correct and procedures followed by the customer – will be carried out by Puma Solutions IT Consultancy Limited assuming all outstanding invoices/balances have been settled by the customer with Puma Solutions IT Consultancy Limited.

In the event of a customer wishing to transfer their domain name to another Internet Service Provider (ISP), a small transfer charge equal to the current annual hosting charge will become payable.

Domain Name transfers will only take place if the customer provides IPS tags within 28 days of initiating a transfer. Puma Solutions IT Consultancy Limited take no responsibility for any issues with a domain name after this time.

DOMAIN NAME AGREEMENT:

Puma Solutions IT Consultancy Limited will register a domain to an individual and/or company on a per domain basis and the individual or company is granted exclusive use of this domain so long as all fees are paid and the balance of any accounts are kept up to date.

By registering a name you agree to keep Puma Solutions IT Consultancy Limited and its associated companies and its Directors fully and effectively indemnified at all times against action brought about by any person, persons or company against you in using the name. You will assume liability and costs for any such action and release Puma Solutions IT Consultancy Limited and its associated companies should any such situation arise.

Any registered domain can be used for any legal, decent and honest use on the Internet and must not breach any Internet laws. The name cannot be used for any immoral or pornographic use. The registrant agrees to have read and accepted the terms and conditions of the appropriate domain registry before ordering a domain name for registration by Puma Solutions IT Consultancy Limited.

Puma Solutions IT Consultancy Limited shall not be liable for indirect, incidental or consequential damages, including loss of income, data, or information in any event by use of the Service.

Puma Solutions IT Consultancy Limited reserves the right not to register or assign any domain name for whatever reason.

Puma Solutions IT Consultancy Limited reserves the right to delete or suspend any domain name if payments have been defaulted upon and may at its discretion levy admin charges in re-establishing any domain or service thereof.

Puma Solutions IT Consultancy Limited reserves the right to vary the rate charged for domain name registrations and renewals and/or modify the services offered providing at least 28 days notice via its website of any cost or service changes.

COMPLAINT AND ESCALATION PROCESS:

Here at Puma Solutions IT Consultancy Limited we take complaints and customer dissatisfaction very seriously.

If you have a complaint to make about Puma Solutions IT Consultancy Limited or any of our staff members, please contact us via email at enquiries@pumasolutions.co.uk. We will acknowledge the complaint within 5 working days. Complaints are investigated thoroughly and confidentially, and you will be informed of our resulting decision in writing within 10 working days.

If you are unsatisfied by our decision, you are also able to make a formal complaint about a registrar to Nominet (the .uk registry) here: http://www.nominet.uk/resources/complaints

Nominet Terms & Conditions
Nominet are the registry for all .uk domain names. By purchasing any .uk domain name you agree to adhere to their Terms and Conditions. A full list of Nominet Terms and Conditions can be found at http://www.nominet.org.uk/go/terms

GENERAL TERMS AND LAW:

Puma Solutions IT Consultancy Limited reserves the right to do normal system housekeeping such as creating back-ups AND do not accept responsibility for ensuring back up works though – your data security is your own problem.

If Puma Solutions IT Consultancy Limited suspect Illegal Activity, we may notify the authorities and reserve the right to do anything on the system which our lawyers advise us to do in the protection of the system.

This Agreement is governed by the laws of the United Kingdom, and you consent to the exclusive jurisdiction and venue of the Central London County Courts or the London High Court in all disputes arising out of or relating to your use of the Puma Solutions IT Consultancy Limited service.

You acknowledge that no joint venture, partnership, employment, or agency relationship exists between you and Puma Solutions IT Consultancy Limited as a result of your use of Puma Solutions IT Consultancy Limited. You agree not to hold yourself out as a representative, agent or employee of Puma Solutions IT Consultancy Limited. You agree that Puma Solutions IT Consultancy Limited will not be liable by reason of any representation, act or omission to act by you.

Each respective Registry (ie Nominet, InterNic etc…) will notify the legal registrant of the disputed domain(s) of their position and liaise with all parties in dispute as determined by their respective terms and conditions of service provision. Puma Solutions IT Consultancy Limited cannot enter into any direct involvement with the resolution of any dispute other than inform and relay to its client any information supplied by the appropriate Registry as we have no ultimate control over of any domain assigned by any Registry.

Puma Solutions IT Consultancy Limited under intellectual property and internet law reserve the right to cancel and/or remove services if a customer is found to be causing/writing anything that is factually untrue and is potentially damaging towards Puma Solutions IT Consultancy Limited, this includes libel, slander and defamation of character.

INTELLECTUAL PROPERTY RIGHTS:

All information, both text and pictures supplied by the customer is copyrighted to the customer. All information, both text and pictures supplied by Puma Solutions IT Consultancy Limited is copyright to Puma Solutions IT Consultancy Limited. All website designs are also copyright of Puma Solutions IT Consultancy Limited. We reserve the right to place our banner on all websites that we produce.

In the event that the customer cancels their subscription to Puma Solutions IT Consultancy Limited, or requests a transfer away from Puma Solutions IT Consultancy Limited, all information owned by the customer can be retained. However the website itself will be taken down from the world wide web. Any attempt to claim the Work of Puma Solutions IT Consultancy Limited as their own by a current or former customer is in breach of our intellectual property rights and may result in legal action.

Puma Solutions IT Consultancy Limited Company Reg No. 07944845